About

Welcome to Experience Mind!  My name is Frank Capek and I’m the Chief Experience Officer of Customer Innovations, Inc.  I’ve spent the last 25 years helping companies design products and experiences that really resonate with the changing needs and desires of their customers.  This has included everything from designing retail stores to working with leading financial, hospitality, healthcare, and high tech companies.

Over the course of this time, I’ve had the chance to work with many leading organizations committed to finding ways to improve their customers’ experience including organizations such as:  JP Morgan Chase, Merrill Lynch, ING, Nationwide, American Express – Securities America, Principal Financial, Equitable, MIT, Novartis, Merck, Kaiser Permanente, Humana, OSF Healthcare, Convergys, Marriott, HomeBanc, United Van Lines, Mayflower, Zale, Michelin, JM Family Enterprises, and ContiGroup – Wayne Farms.

I’m hoping that this blog will be a platform for sharing our “uncommon wisdom” about how to deliver a great customer experience.   If you have comments on the content of the blog, please feel free to comment.

nGenera provides a wide range of advisory, education, and research services to organizations that are interested in accelerating the growth of their business… by turning customer insight into the design of differentiated products, services, and customer experiences… and by helping clients align the organization and technology to deliver.  If you have questions or would like to discuss how we might help your organization accelerate growth, feel free to contact me at fcapek -at- ngenera -dot- com.

Cheers,  Frank

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4 responses to “About

  1. Welcome to the “customer” blogosphere Frank. I’ll look forward to following your blog.

  2. Pingback: Business-IT Maturity as Customer Innovation « IT Organization Circa 2017

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  4. Pingback: One Guru Disects the “Anatomy of a Wow” Customer Experience « IT Organization Circa 2017

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